Privacy Policy

Privacy Policy – Groomex

At Groomex, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website operated by Redtronix Infra Private Limited. By accessing or using our services, you agree to the practices described below.

Information We Collect

1. During Registration

When you create an account on Groomex, we may collect:

• Name
• Shipping and billing address
• Phone number
• Email ID
• Gender
• Date of birth
• Style or shopping preferences (if provided)

2. User Activity

We collect information related to:

• Products viewed, wish-listed, or purchased
• Delivery preferences and instructions
• Returns, refunds, disputes, and support communications

3. Browsing Data

We may automatically collect:

• IP address
• Browser type and version
• Device and operating system
• Pages visited, session duration, and navigation paths

4. User Interaction Data

This includes:

• Clicks, scrolling, and page interactions
• Conversion events (add to cart, checkout, purchases)
• Device and usage analytics to improve website performance

How We Use Your Information

Your personal information is used for:

• Account creation, verification, and identity validation
• Processing orders, deliveries, and returns
• Secure payment processing and transaction records
• Improving website performance and user experience
• Sending order updates and service-related alerts
• Detecting fraud and ensuring platform security
• Meeting legal, tax, and regulatory requirements
• Enabling shipment tracking and customer notifications

Consent for Marketing Communications

We send promotional emails, SMS, or notifications only with your consent.

Consent is obtained when:

• You create an account and opt in to receive offers, or
• You subscribe to our newsletters or promotional messages, or
• You provide explicit consent during checkout or profile settings

You may withdraw your consent at any time by:

• Using the “unsubscribe” link in our emails, or
• Updating your communication preferences in your account, or
• Contacting our support team

Service-related messages such as order updates and security alerts may still be sent even if you opt out of marketing communications.

Information Sharing

Your information may be shared with:

• Payment gateways, courier partners, and service providers
• Customer support and technology service partners
• Legal or government authorities when required by law
• Marketing and analytics partners (only with your consent)
• Parties involved in business transfers, mergers, or acquisitions

We do not sell your personal data to third parties.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Store user preferences
• Analyse traffic and user behavior
• Improve website speed and navigation

You can disable or manage cookies through your browser settings.

Data Security

We implement industry-standard security measures to protect your personal information.
However, no online system can be guaranteed to be 100% secure.

Service Notifications

We may send you essential service-related messages, including:

• Order confirmations and delivery updates
• Security alerts
• Important account-related information

These may be sent even if you opt out of promotional communications.

Children’s Privacy

Groomex does not knowingly collect personal data from individuals under the age of 18.
If you believe such information has been collected, please contact us immediately.

Data Retention

We retain personal data for up to 12 months after account closure, or as required by law.
Order, transaction, and customer support records may be stored longer for legal and compliance purposes.
After the retention period, all data is securely deleted or anonymized.

User Rights

As a user, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and personal data (subject to legal requirements)
• Withdraw consent for marketing communications
• Raise concerns regarding misuse or breach of your data

To exercise these rights, you may contact our Grievance Officer or support team.

Third-Party Links Disclaimer

Our website may contain links to third-party websites, applications, or services.

Groomex is not responsible for:

• The privacy practices of third-party websites
• The content, policies, or security of external platforms

We encourage you to review the privacy policies of any third-party sites you visit.

Policy Updates

This Privacy Policy may be updated periodically.
All changes will be posted on our website.
Continued use of the website means you accept the updated policy.

Contact Information & Grievance Officer

For any questions, privacy-related concerns, or grievances, please contact us:

Grievance Officer:
📞 Phone: 9831641507
📧 Email: support@groomex.in

We aim to acknowledge grievances within 48 hours and resolve them within 15 working days.

Company Name:
Redtronix Infra Private Limited

Registered & Operational Address:
Saltlake, Sector V, Bidhannagar,
South 24 Parganas,
West Bengal – 700091, India