Terms and Conditions

Terms and Conditions – Groomex

Welcome to Groomex (“we,” “our,” “us”).

By accessing or using our website (the “Site”) and our online services, you agree to comply with and be bound by these Terms and Conditions (“Terms”). These Terms apply to all users of the Site, including customers (“Users”).

1. Acceptance of Terms

By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms.

• We may update or modify these Terms at any time.
• It is your responsibility to review this page periodically.
• Your continued use of the Site after changes are posted indicates acceptance of the updated Terms.

2. Eligibility & Use

To use our services, you must:

• Be at least 18 years of age
• Use the website only for lawful purposes
• Not violate any applicable laws or regulations
• Not attempt to damage, disrupt, or misuse the website or its services

Any misuse, abuse, or unauthorized activity may result in suspension or permanent termination of your account.

3. Orders, Cancellations & Deliveries

Users may place orders for products available on the Groomex website.

• All orders are subject to product availability and confirmation
• Cancellations and refunds are governed by our Cancellation & Refund Policy
• We strive to ensure accurate product descriptions, pricing, and availability, but errors may occur
• Shipping and delivery are handled under our Shipping & Delivery Policy
• We reserve the right to cancel or refuse any order due to pricing errors, stock unavailability, or suspected fraudulent activity

4. User Content

Users may submit reviews, ratings, comments, or other content.

By submitting content, you grant Groomex a non-exclusive, royalty-free, worldwide license to use, display, modify, reproduce, and distribute the content for platform and marketing purposes.

User content must not be:

• Illegal, abusive, or harmful
• False, misleading, or defamatory
• Infringing on any third-party rights

We reserve the right to remove or moderate any content that violates these Terms.

5. Privacy Policy

Your use of the Groomex website is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Site, you consent to the practices described in the Privacy Policy.

6. Limitation of Liability

To the maximum extent permitted by law, Redtronix Infra Private Limited shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses arising from use or inability to use the website
• Delays, interruptions, or service failures
• Issues caused by third-party payment gateways, couriers, or service providers

All use of the website is at your own risk.

7. Termination

We reserve the right to suspend or terminate your access to the Site at any time without prior notice if you:

• Violate these Terms
• Engage in fraudulent, abusive, or suspicious activity
• Misuse the platform in any way

Upon termination, your right to access or use the Site will immediately cease.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts in West Bengal, India.

9. Changes to Terms

• We may update or modify these Terms at any time.
• Revised Terms become effective immediately once posted on the website.
• Your continued use of the Site confirms acceptance of the updated Terms.

10. Contact Information & Grievance Officer

For any questions, support, legal concerns, or grievances, you may contact us at:

Grievance Officer:
📞 Phone: 9831641507
📧 Email: support@groomex.in

We aim to acknowledge all grievances within 48 hours and resolve them within 15 working days.

Company Name:
Redtronix Infra Private Limited

Registered & Operational Address:
Saltlake, Sector V, Bidhannagar,
South 24 Parganas,
West Bengal – 700091, India

11. Intellectual Property

All content on the Groomex website, including but not limited to:

• Text
• Images
• Graphics
• Logos
• Product designs
• Layout and software

is the exclusive property of Groomex and Redtronix Infra Private Limited, unless otherwise stated.

You may not:

• Copy, reproduce, distribute, modify, or republish any content
• Use our trademarks, logos, or brand identity
• Create derivative works for commercial purposes

without prior written permission from the company.

Any unauthorized use may result in legal action under applicable intellectual property laws.

12. Force Majeure

Groomex shall not be liable for any failure or delay in performance of its obligations due to events beyond its reasonable control, including but not limited to:

• Natural disasters
• Fire, flood, earthquake, or epidemic
• War, riots, strikes, or civil unrest
• Government orders, lockdowns, or legal restrictions
• Failure of utilities, internet, or courier services

During such events, our obligations shall be suspended for the duration of the Force Majeure event.